Shipping policy

Processing time
Orders are processed within 1-2 business days.

Shipping time
Delivery typically takes 6-10 business days from the date your order ships, depending on your location. We ship to Australia, the United States, Canada, the United Kingdom, and many countries throughout Europe and Asia-Pacific.

Free shipping
Australian orders over $15 AUD ship free. All other domestic orders and all international orders are charged a flat shipping rate at checkout.

Tracking
You will receive a tracking number by email as soon as your order ships.

Delays
Occasional delays can occur due to customs processing or carrier conditions outside our control. If your order is taking longer than expected, contact us at thearcticfreezemat@outlook.com and we will look into it.